1、关键词汇

早晨 morning int.

下午 afternoon n.

夜晚 night n.

傍晚/晚上 evening n.

帮助 help n./v.

机场 airport n.

高兴/荣幸 pleasure/honor n.

歉意 apology n.

工作人员 staff n.

失误 fault n.

服务 service n.

理解/明白 understand v.

等待 wait v.

打扰 trouble/bother v.

提醒 remind v.

致电 call v.

回复 reply v.

耐心 patience n. patient adj.

故意的 adj.

愿意效劳 with pleasure

尽力 try one's best

没关系 never mind

禁止吸烟 no smoking

不得不 have to

联系方式 contact information

确认 make sure

黄线 yellow line

不好意思/打扰了/麻烦你 excuse me

不要挂线 hold on

2、常用语句

1. 问候与迎送 Greetings and Seeing Off

1） 早上好/中午好/晚上好！

Good morning!/ Good afternoon!/ Good evening!

2）欢迎来到中国。

Welcome to China.

3）早上好，欢迎来到首都机场。

Good morning! Welcome to Beijing Capital International Airport.

4）很高兴认识您。/能认识您真荣幸。

Nice to meet you. /It's an honor to meet you.

5）祝您旅途愉快。

Have a pleasant/happy journey.

6）祝您拥有愉快的一天。

Have a good/nice day.

7）感谢惠顾、多谢光临。

Thank you for visiting/coming

2. 感谢与回应 Appreciation and Responses

8）非常感谢。

Thanks a lot./ Thank you very much.

9）谢谢您的合作/理解/帮助。

Thank you for your cooperation/ understanding/ help.

10）没什么，很高兴能帮上忙。

You are welcome./ Glad that I can help.

11）很高兴为您服务。

Glad to be at your service.

12）请拿好，谢谢。

Here you are, thank you.

13）不用客气。

You are welcome./ My pleasure.